GenAI Engagement Lead — Strategic Growth & Partnerships

United States Digital Space LLC; San Francisco, New York (CA, NY); On-site; USD 193,000 - 241,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Retirement benefits

Learning stipend

Generous PTO

Commuter stipend

Job summary

Scale AI is seeking an Engagement Management Lead for its Generative AI team. You will own strategic GenAI accounts, drive customer success, and oversee growth across frontier-lab relationships.

You'll translate research needs into human-data programs, partner with delivery, engineering and ML teams, and shape long-term customer outcomes through thoughtful, evidence-based dialogue and operational expertise.

Qualifications

• 5+ years in consulting or in a technical product or program management role.
• A proven track record in B2B, client-facing experience — including building and expanding relationships and navigating complex customer dynamics.
• A technical foundation (CS, Engineering, Economics, Statistics, or another STEM field).
• Enough understanding of the ML training lifecycle to discuss use cases meaningfully with technical customers.

Responsibilities

• Own a portfolio of complex, strategic Gen AI accounts with full accountability for customer success and commercial development.
• Build and maintain deep, trust-based relationships with frontier AI lab researchers and operations leads, serving as a thought partner across the project lifecycle from ideation to execution.
• Translate ambiguous customer requirements into well-defined human-data programs run by Scale's internal delivery teams.
• Navigate sometimes challenging customer conversations about quality, throughput, and delivery expectations with confidence and clarity grounded in deep operational knowledge.
• Identify and develop expansion opportunities through close, consultative customer engagement.
• Partner cross-functionally with operations, engineering, and planning teams to improve delivery and drive better customer outcomes.

Skills

Client-facing

PM/Program mgmt

Tech background

GenAI knowledge

Relationship building

Education

PhD or MS in STEM

Job description

Scale AI is seeking an Engagement Management Lead for its Generative AI team. You will own strategic GenAI accounts, drive customer success, and oversee growth across frontier-lab relationships.

You'll translate research needs into human-data programs, partner with delivery, engineering and ML teams, and shape long-term customer outcomes through thoughtful, evidence-based dialogue and operational expertise.