GenAI Engagement & Growth Leader

United States Digital Space LLC; San Francisco, New York (CA, NY); On-site; USD 225,000 - 281,000; Full time

Benefits offered by this job

Health insurance

Equity

PTO

Learning stipend

Commuter stipend

Job summary

Scale is seeking a head of Engagement Management to own account management and growth for our GenAI customers, working with GTM, ML, finance, and Delivery Operations to craft sustainable growth plans and serve as the senior, operationally grounded advisor to AI research teams.

You’ll lead a team of Engagement Managers, own cross‑functional growth initiatives, translate complex research needs into human-data programs, and build deep customer relationships that unlock ongoing, high‑impact work.

Qualifications

• 6+ years in a technical product/program management, customer success, and/or consulting role, including significant customer ownership in B2B environments.
• 2+ years managing a team, with a track record of hiring, developing, and retaining strong performers.
• A technical foundation (CS/Engineering/Economics/Statistics or another STEM field).

Responsibilities

• Lead and develop a team of Engagement Managers covering Scale's most strategic GenAI lab accounts.
• Own account growth strategy for your customer(s), with full accountability for retention, expansion, and commercial development against revenue and growth targets.
• Build deep relationships with frontier AI lab researchers and operations leads across the project lifecycle from ideation to execution.
• Identify and develop new demand generation opportunities in partnership with GTM, and coordinate GTM activities across teams at Scale.
• Partner across GTM, ML, Finance, and Delivery Operations to build sustainable, well-resourced account coverage plans and resolve cross-functional tradeoffs.
• Set the standard for how your team translates sometimes ambiguous research needs into well-defined human-data programs.
• Build the processes and best practices that evolve the Engagement Management function as Scale's GenAI business grows.

Skills

Engagement management

Account growth

Team leadership

Cross-functional collaboration

ML/AI familiarity

Education

STEM background

Job description

Scale is seeking a head of Engagement Management to own account management and growth for our GenAI customers, working with GTM, ML, finance, and Delivery Operations to craft sustainable growth plans and serve as the senior, operationally grounded advisor to AI research teams.

You’ll lead a team of Engagement Managers, own cross‑functional growth initiatives, translate complex research needs into human-data programs, and build deep customer relationships that unlock ongoing, high‑impact work.