Gen AI Engineer - ServiceNow, RAG & Sales Automation

Cloud Analytics Technologies, LLC; Chicago (IL); On-site; USD 83,000 - 103,000; Full time

Job summary

Cloud Analytics Technologies, LLC in Chicago, IL seeks an AI/ML Engineer to design, build, and deploy AI-powered solutions on the ServiceNow platform. The role blends Generative AI, LLMs, and ServiceNow workflows to deliver intelligent enterprise capabilities.

You will implement scalable ServiceNow apps, develop AI workflows, and build RAG pipelines with Knowledge Graphs to surface real-time insights for GTM teams and improve deal velocity.

Qualifications

• Gen AI Engineer with strong ServiceNow expertise.
• Experience designing AI-powered workflows and RAG pipelines.
• Ability to surface contextual insights for GTM teams.

Responsibilities

• ServiceNow Engineering: Develop scalable applications and workflows.
• AI System Design: Build AI-powered systems using LLMs and semantic retrieval.
• RAG + KG Solutions: Maintain pipelines enriched with Knowledge Graphs.
• Agentic Workflows: Implement AI agents for task planning and execution.
• Cross-functional Collaboration: Work with Product and Operations.

Skills

ServiceNow

Generative AI

LLMs

RAG

Knowledge Graphs

Agentic AI

AI Workflows

GT M use cases

Tools

AIA Studio

Job description

Cloud Analytics Technologies, LLC in Chicago, IL seeks an AI/ML Engineer to design, build, and deploy AI-powered solutions on the ServiceNow platform. The role blends Generative AI, LLMs, and ServiceNow workflows to deliver intelligent enterprise capabilities.

You will implement scalable ServiceNow apps, develop AI workflows, and build RAG pipelines with Knowledge Graphs to surface real-time insights for GTM teams and improve deal velocity.