ServiceNow CTA Architect - AI-Driven Platform & Governance

Quantum Technologies. LLC; Santa Clara (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Quantum Technologies. LLC is seeking an experienced ServiceNow Platform Architect to lead enterprise architecture and AI-powered workflow transformation.

The role requires a CTA certification and hands-on deployment of Now Assist, Generative AI, AI Agents, and related AI capabilities. The candidate will translate AI blueprints into scalable configurations, collaborate on adoption roadmaps, and mentor junior consultants while driving go-live activities.

Qualifications

• CTA certification is mandatory.
• At least 7 years of ServiceNow configuration/implementation.
• Two active CIS certifications.
• Strong knowledge of CMDB, ConnectedOps, CSM and DevOps.
• Experience with Flow Designer, Integration Hub, Studio IDE, APIs and ATF.
• Understanding of LLMs, Generative AI and enterprise AI workflows.
• Knowledge of data governance, privacy and responsible AI practices.
• Excellent customer-facing communication and problem-solving skills.
• CAD certification is preferred.

Responsibilities

• Deploy Now Assist, Generative AI, AI Agents and related AI capabilities.
• Translate AI blueprints into scalable platform configurations and workflows.
• Prototype and implement AI use cases aligned with objectives and metrics.
• Troubleshoot architecture, data gaps and integrations affecting AI adoption.
• Collaborate on adoption roadmaps, sprints and go-live activities.
• Conduct customer workshops and hands-on training.
• Advise on architecture, AI adoption and governance.
• Document configurations, outcomes and best practices.
• Mentor junior consultants and lead technical workstreams.

Skills

CTA Certification

ServiceNow configuration

ServiceNow implementation

CIS Certifications

CMDB

ConnectedOps

CSM

DevOps

LLMs/Generative AI

AI governance

Prompt engineering

Customer-facing skills

CAD certification preferred

Tools

Flow Designer

Integration Hub

Studio IDE

APIs

Automated Test Framework

Job description

Quantum Technologies. LLC is seeking an experienced ServiceNow Platform Architect to lead enterprise architecture and AI-powered workflow transformation.

The role requires a CTA certification and hands-on deployment of Now Assist, Generative AI, AI Agents, and related AI capabilities. The candidate will translate AI blueprints into scalable configurations, collaborate on adoption roadmaps, and mentor junior consultants while driving go-live activities.