GenAI Customer Experience Product Manager

Capgemini Invent; Irving (TX); On-site; USD 121,000 - 237,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan (US)

Paid time off

Employee assistance programs

Life and disability insurance

Job summary

Capgemini Invent seeks an AI product manager to lead end-to-end AI delivery for customer-facing initiatives, from definition through UAT and value realization. You will collaborate with business and technical teams to drive impactful AI programs across contact center and self-service domains.

The role requires strong governance, stakeholder management, and the ability to translate AI capabilities into measurable business outcomes while aligning with enterprise transformation goals.

Qualifications

• Experience as an AI product manager or program manager in customer-facing domains.
• Familiarity with contact center operations or self-service platforms.
• Strong program management across delivery, testing and value tracking.
• Excellent communication to manage uncertainty and stakeholders.

Responsibilities

• Manage AI products and programs related to customer interactions and self-service.
• Oversee end-to-end AI delivery from definition to deployment and value realization.
• Coordinate cross-functional teams delivering AI solutions that impact operations.
• Ensure initiatives deliver measurable business value and improved customer experience.
• Serve as the primary delivery interface between technical teams and business stakeholders.
• Navigate evolving AI use cases within operational environments.

Skills

AI product management

Program management

Contact center operations

Stakeholder communication

Job description

Capgemini Invent seeks an AI product manager to lead end-to-end AI delivery for customer-facing initiatives, from definition through UAT and value realization. You will collaborate with business and technical teams to drive impactful AI programs across contact center and self-service domains.

The role requires strong governance, stakeholder management, and the ability to translate AI capabilities into measurable business outcomes while aligning with enterprise transformation goals.