AI Product Manager for Customer Experience & Contact Center

Capgemini Invent; Seattle (WA); On-site; USD 121,000 - 237,000; Full time

Benefits offered by this job

Paid time off

Medical coverage

Retirement plan

Employee assistance

Job summary

Capgemini Invent is seeking a customer-facing AI product/program leader to drive end-to-end delivery of AI initiatives. You will coordinate across strategy, technology, data, and design to create measurable business value and improved customer experiences.

You will oversee scoping, UAT, and deployment, manage ambiguity in evolving AI use cases, and align delivery with business goals in a fast-paced environment. A strong collaboration mindset and governance awareness are required.

Qualifications

• Experience as an AI product manager or program manager within operational or customer-facing domains.
• Familiarity with contact center operations, customer interaction platforms, or self-service technologies.
• Strong program management skills across delivery, testing, and value tracking.
• Clear communicator able to manage uncertainty and stakeholder expectations.

Responsibilities

• Manage AI products and programs related to customer interactions, contact center AI, and self-service solutions.
• Oversee internal product development lifecycle from definition through UAT and deployment.
• Coordinate cross-functional teams delivering AI solutions that impact customer operations.
• Ensure AI initiatives deliver measurable business value and improve customer experience.
• Act as the primary delivery interface between technical teams and business stakeholders.
• Manage ambiguity and evolving AI use cases within operational environments.

Skills

AI product management

Program management

Stakeholder communication

Customer-facing

Job description

Capgemini Invent is seeking a customer-facing AI product/program leader to drive end-to-end delivery of AI initiatives. You will coordinate across strategy, technology, data, and design to create measurable business value and improved customer experiences.

You will oversee scoping, UAT, and deployment, manage ambiguity in evolving AI use cases, and align delivery with business goals in a fast-paced environment. A strong collaboration mindset and governance awareness are required.