Customer AI Product Lead — Transform CX with GenAI

Capgemini Invent; Atlanta (GA); On-site; USD 121,000 - 237,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans (e.g., 401(k)

Life and disability insurance

Employee assistance programs

Job summary

Capgemini Invent is seeking a senior AI product manager to drive customer-facing AI initiatives, overseeing end-to-end delivery from definition through UAT and value realization. You will collaborate with business and technical teams to ensure measurable impact on customer operations and experience.

The role emphasizes managing ambiguity in evolving AI use cases, while coordinating cross-functional teams to deliver AI-enabled solutions and governance-driven practices.

Qualifications

• Experience as an AI product manager or program manager within operational or customer-facing domains.
• Familiarity with contact center operations, customer interaction platforms, or self-service technologies.
• Strong program management skills across delivery, testing, and value tracking.
• Clear communicator able to manage uncertainty and stakeholder expectations.

Responsibilities

• Manage AI products and programs related to customer interactions, contact center AI, and self-service solutions
• Oversee internal product development lifecycle from definition through UAT and deployment
• Coordinate cross-functional teams delivering AI solutions that impact customer operations
• Ensure AI initiatives deliver measurable business value and improve customer experience
• Act as the primary delivery interface between technical teams and business stakeholders
• Manage ambiguity and evolving AI use cases within operational environments

Skills

AI product manager

Program management

Contact center

Clear communication

Job description

Capgemini Invent is seeking a senior AI product manager to drive customer-facing AI initiatives, overseeing end-to-end delivery from definition through UAT and value realization. You will collaborate with business and technical teams to ensure measurable impact on customer operations and experience.

The role emphasizes managing ambiguity in evolving AI use cases, while coordinating cross-functional teams to deliver AI-enabled solutions and governance-driven practices.