AI-Driven Customer Experience Product Lead

Capgemini Invent; Dallas (TX); On-site; USD 121,000 - 237,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401(k) retirement plans

Job summary

Capgemini Invent is seeking a product/program leader for AI initiatives in customer‑facing domains. You will own end‑to‑end AI delivery from definition to UAT, collaborating with business and technical teams.

The role focuses on contact center AI, self‑service, and measurable value, requiring strong program management and clear stakeholder communication across strategy, technology and data.

Qualifications

• Experience as an AI product or program manager in customer-facing domains.
• Familiarity with contact center operations or self-service technologies.
• Strong program management across delivery, testing and value tracking.
• Clear communicator able to manage uncertainty and stakeholder expectations.

Responsibilities

• Manage AI products and programs related to customer interactions, contact center AI, and self-service solutions.
• Oversee internal product development lifecycle from definition through UAT and deployment.
• Coordinate cross-functional teams delivering AI solutions that impact customer operations.
• Ensure AI initiatives deliver measurable business value and improve customer experience.
• Act as the primary delivery interface between technical teams and business stakeholders.
• Manage ambiguity and evolving AI use cases within operational environments.

Skills

AI product management

Program management

Customer-facing experience

Stakeholder management

Job description

Capgemini Invent is seeking a product/program leader for AI initiatives in customer‑facing domains. You will own end‑to‑end AI delivery from definition to UAT, collaborating with business and technical teams.

The role focuses on contact center AI, self‑service, and measurable value, requiring strong program management and clear stakeholder communication across strategy, technology and data.