AI Product Manager - Customer Experience & Contact Center

Capgemini; Irving (TX); On-site; USD 121,000 - 237,000; Full time

Benefits offered by this job

Paid time off: vacation and holidays

Medical, dental, vision coverage

Retirement savings plans (e.g., 401(k)

Life and disability insurance

Employee assistance programs

Other local benefits

Job summary

Capgemini Invent seeks an AI Product Manager to lead customer‑facing AI initiatives, focusing on contact center AI, self‑service, and customer experience. You will manage end‑to‑end delivery from definition to UAT, coordinating business and technical teams to realize value.

The role requires strong AI literacy, program management skills, and the ability to communicate clearly with stakeholders in evolving environments.

Qualifications

• Experience as an AI product manager or program manager within operational or customer‑facing domains.
• Familiarity with contact center operations, customer interaction platforms, or self‑service technologies.
• Strong program management skills across delivery, testing, and value tracking.
• Clear communicator able to manage uncertainty and stakeholder expectations.

Responsibilities

• Manage AI products and programs related to customer interactions, contact center AI, and self‑service solutions.
• Oversee internal product development lifecycle from definition through UAT and deployment.
• Coordinate cross‑functional teams delivering AI solutions that impact customer operations.
• Ensure AI initiatives deliver measurable business value and improve customer experience.
• Act as the primary delivery interface between technical teams and business stakeholders.
• Manage ambiguity and evolving AI use cases within operational environments.

Skills

AI Product Manager

Contact Center Operations

Program Management

Stakeholder Communication

Job description

Capgemini Invent seeks an AI Product Manager to lead customer‑facing AI initiatives, focusing on contact center AI, self‑service, and customer experience. You will manage end‑to‑end delivery from definition to UAT, coordinating business and technical teams to realize value.

The role requires strong AI literacy, program management skills, and the ability to communicate clearly with stakeholders in evolving environments.