GCP CX Architect & AI Solutions Lead

Accenture; Scottsdale (AZ); On-site; USD 70,000 - 196,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands‑on Specialist to deepen expertise in Google Cloud GECX solutions and support delivery teams for client engagements in Scottsdale. You will work directly with clients, senior architects, and cross‑functional teams to design and implement modern GECX capabilities, including AI agents and CCaaS integration.

The role emphasizes architecture alignment, proactive market insights, and agile project planning across on‑shore/off‑shore teams, with travel as needed.

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud‑based contact center solutions.
• Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Works in a highly client‑facing role to develop and deploy end‑to‑end delivery lifecycle of complex, global and large‑scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise‑ready AI agents encompassing retrieval, orchestration, policy‑based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end‑to‑end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service‑focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on‑shore and off‑shore), scope, budget, risk identification and mitigation planning.
• Manages day‑to‑day on‑shore and off‑shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high‑level business requirements, defining the detailed requirements and process into epics and stories.

Skills

GECX Solutions

Google Cloud Platform

Client-facing delivery

Conversational AI

CCaaS

Agile SDLC

Project planning

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Tools

Genesys

Avaya

NICE

Google CX Agent Studio

Job description

Accenture is seeking a hands‑on Specialist to deepen expertise in Google Cloud GECX solutions and support delivery teams for client engagements in Scottsdale. You will work directly with clients, senior architects, and cross‑functional teams to design and implement modern GECX capabilities, including AI agents and CCaaS integration.

The role emphasizes architecture alignment, proactive market insights, and agile project planning across on‑shore/off‑shore teams, with travel as needed.