GCM Client Trust Administrator II

M&T Bank; Buffalo (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Buffalo, NY seeks a trusted administrator to support Global Capital Markets trust and entity administration for high net-worth private and institutional clients. You will serve as the primary contact for daily account administration and coordinate transactions, documents, cash disbursements, trades and distributions.

The role emphasizes customer service, strong communication, and collaboration with account teams and service partners.

Qualifications

• Combined minimum of 4 years' higher education and/or work experience
• Minimum of 1 year relevant work experience with direct client contact
• Strong customer service and satisfaction, with excellent communication skills

Responsibilities

• Oversee client relationships and make recommendations for routine internal activities
• Assist account representatives by preparing documents and participating in meetings; manage daily client strategies
• Foster client relationships as primary contact and resolve problems in a timely manner
• Manage relationships with internal and external service partners; escalate issues as needed
• Maintain industry knowledge and ensure adherence to corporate policies and controls

Skills

Customer service

Verbal and written communication

Interpersonal skills

Self-confidence

Analytical ability

Team collaboration

Education

Bachelor's degree in Finance, Business, Economics or Accounting

CCTS certification

Job description

M&T Bank in Buffalo, NY seeks a trusted administrator to support Global Capital Markets trust and entity administration for high net-worth private and institutional clients. You will serve as the primary contact for daily account administration and coordinate transactions, documents, cash disbursements, trades and distributions.

The role emphasizes customer service, strong communication, and collaboration with account teams and service partners.