GCM Client Administrator I

M&T Bank Corporation; Wilmington (DE); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation seeks a detail-oriented professional to support client relationships in Global Capital Markets. You will assist the Relationship Manager, prepare meeting documents, and help implement client strategies while ensuring timely client service and issue resolution.

You will coordinate with internal partners to resolve problems, maintain industry knowledge, and adhere to risk controls and regulatory standards in daily operations.

Qualifications

• Minimum 3 years combined higher education and/or work experience in related fields.
• Bachelor’s degree in Finance, Business, Economics, or Accounting preferred.
• Strong client service mindset and professional communication.

Responsibilities

• Assist Relationship Manager with oversight of client relationships and routine activities.
• Prepare documents for meetings and support revenue-generating activities.
• Implement client strategies daily and address client inquiries promptly.
• Serve as point of contact for clients and facilitate discretionary distributions.
• Coordinate with internal/external service partners to resolve issues.
• Maintain knowledge of industry trends and align with compliance standards.

Skills

Customer service

Communication skills

Relationship building

Analytical ability

Teamwork

Education

Bachelor’s degree in Finance/Business/Economics/Accounting

3+ years higher education/work experience

Job description

Overview:Assists with limited aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. May serve as administrator for medium to large (as defined by business) and/or complex clients. Serves as point of contact for client regarding routine daily administration. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility, with supervision.Primary Responsibilities:Support the Relationship Manager with oversight of client relationships, making appropriate recommendations regarding routine internal business activities.Assist account representative(s) in revenue-generating activities by providing appropriate recommendations and preparing documents for meetings. Manage daily implementation of client strategies as required.Foster client relationships with assigned client base, serving as point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.Demonstrate knowledge of corporate policies and procedures related to the administrative role.Provide and maintain appropriate levels of controls to minimize losses.Provide effective support of team members as requested.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Scope of Responsibilities:This position works under supervision and may provide support to less experienced personnel.Education and Experience Required:Combined minimum of 3 years higher education and/or work experienceDemonstrated focus on customer service and satisfactionDemonstrated verbal and written communication skillsEducation and Experience Preferred:Bachelor’s degree focused on Finance, Business, Economics and AccountingWorking towards CCTS (Certified Corporate Trust Specialist) certification if corporate trust focusDemonstrated skills in pertinent software applications, with ability to learn new applicationsExperience working in a team environmentDemonstrated interpersonal skills with ability to build significant level of trust with clientsSelf-confidentProven ability to work well with highly capable and successful individualsDemonstrated analytical abilityDemonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unitAbility to contribute to positive working relationships and maintain integrity and professionalismM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location:Wilmington, Delaware, United States of America