Global Capital Markets Client Services Specialist II

M&T Bank Corporation

Buffalo (NY)

On-site

USD 31,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off (40 hours/year)

Job summary

M&T Bank Corporation in Buffalo, NY is seeking an experienced professional to support global capital markets trust or entity administration and servicing for high-net-worth private and institutional clients. You will assist with routine client requests, process transactions, and maintain daily contact to ensure service excellence.

The role emphasizes risk-aware administration, collaboration with account teams, and sustained industry knowledge.

Qualifications

Combined minimum of 4 years' higher education and/or work experience including 1 year client contact.
Strong customer service and satisfaction focus.
Excellent written and verbal communication skills.

Responsibilities

Oversee client relationships and recommend routine internal activities.
Assist account representatives with revenue-generating activities and meetings.
Manage daily implementation of client strategies.
Serve as primary client contact and suggest services to improve experience.
Respond promptly to client requests and resolve issues.
Coordinate with internal and external partners to resolve issues.
Maintain knowledge of industry and corporate policies related to administration.
Ensure controls and risk standards are followed.