Gate Security & Safety Associate

Carvana; Town of Plainfield (NY); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with company match

Student loan support and vehicle disc.

Wellness program

Promote-from-within culture

Startup-like growth opportunities

Competitive pay and benefits

Job summary

Carvana is hiring for a boots-on-the-ground Safe & Secure team member in our New York area. You will protect associates, visitors, and vehicles, ensure safety protocols, and act quickly during emergencies.

You’ll patrol gates, monitor CCTV/RFID systems, and support incident response while upholding Carvana’s safety standards. The role emphasizes open availability for all shifts in winter, strong communication, and collaboration with cross-functional teams to keep the site open, safe, and

Qualifications

• 1–2 years in a customer service environment
• Strong verbal and written communication
• A track record of solid decision-making in a complex, fast-moving environment
• Ability to build strong working relationships and connect with people quickly
• Ability to organize, plan, and execute multiple tasks at once in a fast-paced setting
• Ability to handle conflict in a positive, productive way

Responsibilities

• Lead with a service-first mindset in every interaction.
• Live the Carvana values — and make sure they’re felt by everyone you work with.
• Be the face of Carvana at the gate for associates, vendors, and visitors.
• Communicate like a pro — clear, calm, active listener, no missed signals.
• Use our Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts so nothing on site catches us off guard.
• When things get hot, keep it cool. De-escalate, win with partners, and remember — we’re all in this together.
• Run point at the gate using the Safe & Secure App (SAS App) and RFID tech, enforcing ingress/egress procedures every single time.
• Manage and document vehicle movement through the Inspection Center entrance and exit gates.
• Show up when the team needs you. You’ll be trained and certified in first aid, CPR, and AED — and we expect you to use it when the moment calls for it.
• Know our emergency protocols cold so you can act decisively when seconds count.
• Keep the site operational in any weather — snow removal in winter, heat-safety protocols in summer, no excuses, no shortcuts.
• Drive a safety-first culture by spotting environmental hazards, running safety audits, and reinforcing best practices with the people around you.
• Scan thousands of vehicles a day to keep operational flow tight — between mobile rover tech and manual handheld scans, every car gets accounted for.
• Cover ground. This role involves serious walking to reach restricted or hard-to-access areas of the lot.
• Run vehicle location research and deliver clean, detailed reports to leadership when operational questions come up.

Skills

Customer service

Communication

Decision-making

Relationship building

Task organization

Conflict resolution

Tools

CCTV

RFID

Card Access

Unified Security Platform

Job description

Carvana is hiring for a boots-on-the-ground Safe & Secure team member in our New York area. You will protect associates, visitors, and vehicles, ensure safety protocols, and act quickly during emergencies.

You’ll patrol gates, monitor CCTV/RFID systems, and support incident response while upholding Carvana’s safety standards. The role emphasizes open availability for all shifts in winter, strong communication, and collaboration with cross-functional teams to keep the site open, safe, and