Gate Security Associate

Carvana; Charlotte (NC); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with company match

Perks package: student loan support,车辆

Vehicle discounts

Pet benefits

Wellness program

Job summary

Carvana is seeking a Safety & Security team member in Charlotte to protect associates, customers, and vehicles. This boots-on-the-ground role involves gate presence, security audits, and on-site safety enforcement.

Expect odds and ends like snow removal and heat-safety protocols while maintaining operations in a 24/7 facility. The role requires 1–2 years in customer service, excellent communication, and the ability to de-escalate and collaborate with partners.

Qualifications

• 1–2 years in a customer service environment.
• Strong verbal and written communication.
• A track record of solid decision-making in a complex, fast-moving environment.
• Ability to build strong working relationships and connect with people quickly.
• Ability to organize, plan, and execute multiple tasks at once in a fast-paced setting.
• Ability to handle conflict in a positive, productive way.

Responsibilities

• Lead with a service-first mindset in every interaction.
• Live the Carvana values — and make sure they're felt by everyone you work with.
• Be the face of Carvana at the gate for associates, vendors, and visitors.
• Communicate like a pro — clear, calm, active listener, no missed signals.
• Use our Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts so nothing on site catches us off guard.
• When things get hot, keep it cool. De-escalate, win with partners, and remember — we’re all in this together.
• Run point at the gate using the Safe & Secure App (SAS App) and RFID tech, enforcing ingress/egress procedures every single time.
• Manage and document vehicle movement through the Inspection Center entrance and exit gates.
• Show up when the team needs you. You'll be trained and certified in first aid, CPR, and AED — and we expect you to use it when the moment calls for it.

Skills

Customer service

Verbal & written communication

Decision-making

Relationship building

Organization & multitasking

Conflict resolution

Tools

CCTV

RFID

Card Access

Unified Security Platform

Job description

Carvana is seeking a Safety & Security team member in Charlotte to protect associates, customers, and vehicles. This boots-on-the-ground role involves gate presence, security audits, and on-site safety enforcement.

Expect odds and ends like snow removal and heat-safety protocols while maintaining operations in a 24/7 facility. The role requires 1–2 years in customer service, excellent communication, and the ability to de-escalate and collaborate with partners.