Gate Security Associate — Customer-Facing & Emergency Ready

Carvana; Heath (OH); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Employee discounts

Wellness program

Career development

Promotions from within

Job summary

Carvana in Heath, OH is seeking a Safe and Secure Associate to protect people, assets, and processes at our facility. You’ll manage gate access, document vehicle movements, and be the face of Carvana to staff and visitors.

Join a fast-growing company with comprehensive benefits and a culture that values safety, teamwork, and continuous improvement. Prior security or safety training is a plus, and the role requires standing and lifting as part of daily duties.

Qualifications

• 1–2 years of experience in a customer service environment.
• Strong verbal and written communication skills.
• Proven track record of strong decision-making in a complex environment.
• Ability to relate well with others and establish strong working relationships.
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
• Ability to handle conflict situations in a positive way.

Responsibilities

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• You will be the face of Carvana to our associates, our vendors, and anyone visiting a site.
• Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue.
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings - documenting any security and/or safety concerns.
• Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you.
• Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components.
• Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed.
• De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, “we are all in this together”.
• Execute the facility Safe and Secure Principles at the entrance/exits. These Principles articulate processes to follow when allowing access and exit from the Carvana Facility/Lot.
• Utilize our Safe and Secure Application (SAS App) and RFID Technology.
• Deliver a service first approach in everything you do.
• Make a difference by exemplifying our Carvana values.

Skills

Customer service experience

Verbal communication

Written communication

Decision making

Relationship building

Multitasking

Conflict resolution

Job description

Carvana in Heath, OH is seeking a Safe and Secure Associate to protect people, assets, and processes at our facility. You’ll manage gate access, document vehicle movements, and be the face of Carvana to staff and visitors.

Join a fast-growing company with comprehensive benefits and a culture that values safety, teamwork, and continuous improvement. Prior security or safety training is a plus, and the role requires standing and lifting as part of daily duties.