Gate Security & Safety Associate

Carvana; Memphis (TN); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Student loan assistance

Vehicle discounts

Wellness program

Job summary

Carvana is seeking a full-time, hourly Safety & Security Associate in Memphis to guard and maintain gate operations, monitor the yard, and ensure safety protocols are followed. You’ll engage with associates, vendors, and visitors at the gate, conduct basic safety checks, and report on security events.

You will be trained in first aid, CPR, and AED, and will support incident response while maintaining a calm, service-first approach in a fast-paced environment.

Qualifications

• 1–2 years in a customer service environment.
• Strong verbal and written communication.
• A track record of solid decision-making in a complex, fast-moving environment.
• Ability to build strong working relationships and connect with people quickly.
• Ability to organize, plan, and execute multiple tasks at once in a fast-paced setting.
• Ability to handle conflict in a positive, productive way.

Responsibilities

• Lead with a service-first mindset in every interaction.
• Live the Carvana values — and make sure they’re felt by everyone you work with.
• Be the face of Carvana at the gate for associates, vendors, and visitors.
• Communicate like a pro — clear, calm, active listener, no missed signals.
• Use our Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts so nothing on site catches us off guard.
• When things get hot, keep it cool. De-escalate, win with partners, and remember — we’re all in this together.
• Run point at the gate using the Safe & Secure App (SAS App) and RFID tech, enforcing ingress/egress procedures every single time.
• Manage and document vehicle movement through the Inspection Center entrance and exit gates.
• Show up when the team needs you. You’ll be trained and certified in first aid, CPR, and AED — and we expect you to use it when the moment calls for it.
• Know our emergency protocols cold so you can act decisively when seconds count.
• Keep the site operational in any weather — snow removal in winter, heat-safety protocols in summer, no excuses, no shortcuts.
• Drive a safety-first culture by spotting environmental hazards, running safety audits, and reinforcing best practices with the people around you.
• Scan thousands of vehicles a day to keep operational flow tight — between mobile rover tech and manual handheld scans, every car gets accounted for.
• Cover ground. This role involves serious walking to reach restricted or hard-to-access areas of the lot.
• Run vehicle location research and deliver clean, detailed reports to leadership when operational questions come up.

Skills

Communication

Customer service

Tools

CCTV

RFID

Card Access

Job description

Carvana is seeking a full-time, hourly Safety & Security Associate in Memphis to guard and maintain gate operations, monitor the yard, and ensure safety protocols are followed. You’ll engage with associates, vendors, and visitors at the gate, conduct basic safety checks, and report on security events.

You will be trained in first aid, CPR, and AED, and will support incident response while maintaining a calm, service-first approach in a fast-paced environment.