Gastroenterology Patient Concierge

Cayuga Medical Center; Village of Lansing (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca, NY, is seeking an organized medical office administrator to support providers and patients with clerical tasks. The role involves check-in, demographics, insurance verification, and Epic updates to ensure smooth daily operations.

Ideal candidates have strong customer service, basic medical office software skills, and the ability to manage schedules, referrals, and patient communications in a fast-paced environment.

Qualifications

• Excellent customer service and communication required.
• Ability to think through solutions and problem solve.
• Good time management and prioritization.
• Proficient in Epic and Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Check in patients upon arrival.
• Verify/update patient demographics.
• Scan insurance cards and obtain signatures on forms (HIPAA).
• Update status in Epic (arrived, waiting).
• Collect outstanding balances and copays.
• Schedule tests and procedures; coordinate labs and X-rays.
• Triage calls and take messages; answer phones.
• Schedule and confirm patient appointments.
• Initiate referrals and preauthorizations paperwork.
• Print schedules and AVS; manage daily cashout.

Skills

Excellent customer service

Problem solving

Time management

Computer skills

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Cayuga Health in Ithaca, NY, is seeking an organized medical office administrator to support providers and patients with clerical tasks. The role involves check-in, demographics, insurance verification, and Epic updates to ensure smooth daily operations.

Ideal candidates have strong customer service, basic medical office software skills, and the ability to manage schedules, referrals, and patient communications in a fast-paced environment.