Gastroenterology Patient Access Coordinator

ccf; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Cleveland Clinic Health System’s Beachwood MOB seeks a Patient Access Coordinator to manage the patient access flow, triage calls, schedule appointments and coordinate with Gastroenterology providers.

The role supports APPs and strives to improve appointment utilization, with responsibilities including task assignment, performance monitoring and reporting in a fast-paced clinical setting.

Qualifications

• High School Diploma or GED.
• Two years of Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis.
• OR three years of external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.
• Associate's Degree may substitute for one year of experience.
• Bachelor's Degree may substitute for the experience requirement.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance and assist in training patient service representatives.
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement and oversee programs to improve appointment utilization such as reminders and follow-ups on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Job description

Cleveland Clinic Health System’s Beachwood MOB seeks a Patient Access Coordinator to manage the patient access flow, triage calls, schedule appointments and coordinate with Gastroenterology providers.

The role supports APPs and strives to improve appointment utilization, with responsibilities including task assignment, performance monitoring and reporting in a fast-paced clinical setting.