Gastroenterology Clinic Assistant - Onsite Scheduling

Brigham and Women's Hospital, Inc.; Braintree (MA); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Generous paid time off

Tuition assistance and professional开发?

Career development support

Job summary

Brigham and Women’s Harbor Medical Associates, part of Mass General Brigham, is seeking a full‑time Clinic/Practice Assistant for its Gastroenterology team in Braintree. You will join a four‑person in‑office call center, handling scheduling, patient inquiries, and billing tasks to keep daily operations running smoothly.

The role emphasizes patient‑focused service, teamwork, and cross‑training across front desk operations in a busy outpatient setting.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Strong customer service skills and a professional, helpful communication style.
• Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.
• Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems.
• A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team.

Responsibilities

• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
• Support appointment scheduling, check‑in, check‑out, and other administrative workflows related to patient visits.
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
• Process patient billing forms and accept co‑payments when required by department workflow.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.

Skills

Customer service

Communication

Phone call management

Scheduling

Attention to detail

Collaboration

Education

High school diploma or equivalent

Certified Medical Administrative Assistant (CMAA)

Job description

Brigham and Women’s Harbor Medical Associates, part of Mass General Brigham, is seeking a full‑time Clinic/Practice Assistant for its Gastroenterology team in Braintree. You will join a four‑person in‑office call center, handling scheduling, patient inquiries, and billing tasks to keep daily operations running smoothly.

The role emphasizes patient‑focused service, teamwork, and cross‑training across front desk operations in a busy outpatient setting.