Gastroenterology Clinic Assistant – Scheduling & Front Desk

Mass General Brigham; Braintree (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Paid Time Off

Tuition Assistance

Professional Development

Job summary

Brigham and Women’s Harbor Medical Associates, part of Mass General Brigham, is seeking a full-time Clinic/Practice Assistant to join our Gastroenterology team in Braintree. You will be part of an in-office call center team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence.

The schedule is 40 hours on-site at 1681 Washington Street, Braintree, MA.

Qualifications

• High school diploma or equivalent.
• Two to three years of office experience.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Strong customer service and professional communication.
• Ability to manage calls, scheduling, messages, and priorities in a busy outpatient setting.
• Strong organization and detail orientation with scheduling, registration, billing, and medical records.
• Collaborative and willing to cross-train with front desk operations.

Responsibilities

• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
• Support appointment scheduling, check-in, check-out, and other administrative workflows related to patient visits.
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
• Process patient billing forms and accept co-payments when required by department workflow.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.

Skills

Customer service

Communication

Organization

Education

High school diploma or equivalent

CMAA preferred

Job description

Brigham and Women’s Harbor Medical Associates, part of Mass General Brigham, is seeking a full-time Clinic/Practice Assistant to join our Gastroenterology team in Braintree. You will be part of an in-office call center team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence.

The schedule is 40 hours on-site at 1681 Washington Street, Braintree, MA.