Clinic/Practice Assistant, Gastroenterology

Brigham and Women's Hospital, Inc.; Braintree (MA); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Generous paid time off

Tuition assistance and professional开发?

Career development support

Job summary

Brigham and Women’s Harbor Medical Associates, part of Mass General Brigham, is seeking a full‑time Clinic/Practice Assistant for its Gastroenterology team in Braintree. You will join a four‑person in‑office call center, handling scheduling, patient inquiries, and billing tasks to keep daily operations running smoothly.

The role emphasizes patient‑focused service, teamwork, and cross‑training across front desk operations in a busy outpatient setting.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Strong customer service skills and a professional, helpful communication style.
• Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.
• Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems.
• A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team.

Responsibilities

• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
• Support appointment scheduling, check‑in, check‑out, and other administrative workflows related to patient visits.
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
• Process patient billing forms and accept co‑payments when required by department workflow.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.

Skills

Customer service

Communication

Phone call management

Scheduling

Attention to detail

Collaboration

Education

High school diploma or equivalent

Certified Medical Administrative Assistant (CMAA)

Job description

Job Summary

Site: Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Are you an organized, customer-service focused professional who enjoys helping patients feel supported and cared for from the very first phone call? Brigham and Women’s Harbor Medical Associates is seeking a full‑time Clinic/Practice Assistant to join our Gastroenterology team in Braintree. In this role, you’ll be part of an in‑office call center team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence.

Schedule and Location

This is a full‑time, 40‑hour, on‑site position located at Brigham and Women’s Harbor Medical Associates, 1681 Washington Street, Braintree, MA 02184. The anticipated schedule is Monday through Friday, either 8:15 a.m.–4:45 p.m. or 8:30 a.m.–5:00 p.m.

Why This Role Stands Out

Our Braintree location offers multiple specialties, including Gastroenterology and Obstetrics & Gynecology, creating a collaborative outpatient environment where teamwork, communication, and attention to detail make a meaningful difference. This position is part of our in‑office call center team, working alongside three other team members, with cross‑training opportunities to support front desk operations as well.

What You’ll Do

• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
• Support appointment scheduling, check‑in, check‑out, and other administrative workflows related to patient visits.
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
• Process patient billing forms and accept co‑payments when required by department workflow.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Strong customer service skills and a professional, helpful communication style.
• Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.
• Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems.
• A collaborative approach and willingness to cross‑train with front desk operations to support the needs of the team.

Why Join Us

Brigham and Women’s Harbor Medical Associates, a member of Mass General Brigham Medical Group, is a multispecialty primary care practice with offices across the South Shore. Our providers and support staff are committed to prompt, expert, and compassionate care for patients whose needs range from general health maintenance to more complex medical concerns.

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive.

We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well‑being, and life. Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Position Details

Remote Type Onsite Work Location 1681 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About Mass General Brigham

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.