Gastroenterology Clinic Assistant — Patient Care & Scheduling

Brigham & Women's Physicians Organization; Braintree (MA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings

Paid time off

Tuition assistance

Professional development

Other perks

Job summary

Brigham and Women's Harbor Medical Associates in Braintree, MA is seeking a full-time Clinic/Practice Assistant for our Gastroenterology team. You will work in an in-office call center, handling scheduling, inquiries, and patient communications to keep daily operations running smoothly.

The role involves on-site scheduling, check-in/out, documentation, and collaboration with a small team across front desk operations.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Strong customer service skills and a professional, helpful communication style.
• Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.

Responsibilities

• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
• Support appointment scheduling, check‑in, check‑out, and other administrative workflows related to patient visits.
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
• Process patient billing forms and accept co‑payments when required by department workflow.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Education

High school diploma or equivalent

Certified Medical Administrative Assistant (CMAA) preferred

Tools

Scheduling systems

Billing systems

Medical records systems

Job description

Brigham and Women's Harbor Medical Associates in Braintree, MA is seeking a full-time Clinic/Practice Assistant for our Gastroenterology team. You will work in an in-office call center, handling scheduling, inquiries, and patient communications to keep daily operations running smoothly.

The role involves on-site scheduling, check-in/out, documentation, and collaboration with a small team across front desk operations.