Gastroenterology Admin Assistant — Patient Care & Scheduling

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking a detail-oriented Administrative Assistant to support physicians in clinical, academic and research activities in Boston. You will handle phones, schedule appointments, manage patient records and coordinate referrals with a calm, professional demeanor.

Key responsibilities include greeting patients, screening calls, collecting payments, preparing reports, and maintaining confidentiality.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including MS Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Answers and screens telephone calls.
• Takes accurate messages or directs call to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Handles confidential information and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service.
• Coordinates billing tickets for office visits and services following established procedures.
• Forwards billing fee tickets to billing staff per protocol.
• Reconciles collections at end of business day per established protocol.
• Maintains physicians' clinical and administrative schedules and calendars.
• Types correspondence and other documents; transcribes letters and patient notes as needed.
• Prepares and distributes routine reports.
• Notifies and reminds patients of scheduled appointments via letters or calls.
• Obtains authorization for radiologic exams as needed.
• Sorts and distributes mail and correspondence.
• Participates in special projects and process improvement initiatives.

Skills

Written English

Oral Communication

Teamwork

Problem Solving

Education

High School diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Beth Israel Lahey Health (BILH) is seeking a detail-oriented Administrative Assistant to support physicians in clinical, academic and research activities in Boston. You will handle phones, schedule appointments, manage patient records and coordinate referrals with a calm, professional demeanor.

Key responsibilities include greeting patients, screening calls, collecting payments, preparing reports, and maintaining confidentiality.