Gas Utility Customer Support Specialist

Corning; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Corning Natural Gas Program is seeking a Customer Service Representative who will interact with customers to address inquiries and resolve complaints, ensuring accurate account data and timely responses.

The role requires handling service orders, billing questions, and coordination with specialists to resolve issues. Strong communication, reliability, and team collaboration are essential for success.

Qualifications

• Strong communication and listening skills.
• Ability to handle sensitive customer information.
• Proven problem-solving abilities.

Responsibilities

• Interact with customers via multiple channels to address inquiries and information on accounts.
• Document and maintain accurate customer records and interaction notes.
• Process service orders, billing questions, and credit/refund requests as needed.
• Collaborate with specialists and staff to resolve issues and fulfill requests.
• Support afterhours calls and emergency responses as scheduled.

Skills

Excellent communication

Customer service

Excel

Teamwork

Time management

Tools

MS Office

Job description

Corning Natural Gas Program is seeking a Customer Service Representative who will interact with customers to address inquiries and resolve complaints, ensuring accurate account data and timely responses.

The role requires handling service orders, billing questions, and coordination with specialists to resolve issues. Strong communication, reliability, and team collaboration are essential for success.