Senior 24/7 Electric Dispatch Supervisor

Eversource; Boston (MA); On-site; USD 131,000 - 146,000; Full time

Job summary

Eversource Energy is seeking a Dispatch Center Supervisor to oversee the 24/7 SOC staff, coordinating switching/ tagging, outage response and restoration for the electric distribution system.

The role requires supervising dispatch activities, directing emergency actions, and training new dispatchers across multiple control rooms, with final placement after training in Dorchester, Southborough, and New Bedford.

Qualifications

• Bachelor’s degree plus five years of Dispatch/related experience or
• Associate degree plus seven years of Dispatch/related experience or
• Nine years of Dispatch/related experience in electric utility operations

Responsibilities

• Monitor, operate and maintain electronic dispatch system including SCADA.
• Plan, write, check, issue clearances for switching, grounding and tagging per procedures.
• Coordinate dispatching with internal and external personnel and report restoration progress.
• Direct and supervise SOC switching requirements and shift coverage.
• Train new dispatchers and ensure on-the-job training for OMS class instruction.

Skills

Technical Knowledge

Planning & Organisation

Work Under Pressure

Switching & Tagging

Distribution Ops

PC & Mainframe Apps

Labor Contracts

Communication

Problem Solving

Supervisory Skills

Education

Bachelor’s degree in Engineering, Business Administration or related discipline

Associate degree in Engineering, Business Administration or related discipline

9+ years Dispatch/Transmission experience

Tools

SCADA

OMS

Job description

Eversource Energy is seeking a Dispatch Center Supervisor to oversee the 24/7 SOC staff, coordinating switching/ tagging, outage response and restoration for the electric distribution system.

The role requires supervising dispatch activities, directing emergency actions, and training new dispatchers across multiple control rooms, with final placement after training in Dorchester, Southborough, and New Bedford.