GAP Claims Specialist - On-Site in NJ

Dealer Loyalty Protection; Mahwah (NJ); On-site; USD 29,000 - 32,000; Full time

Job summary

Dealer Loyalty Protection is seeking a GAP Claims Administrator for a full-time, on-site role in New Jersey. You will manage GAP claims from receipt to resolution, verify coverage, review documentation, and ensure accurate adjudication while communicating with customers, dealers, lenders, and insurers.

Daily tasks include data entry, keeping detailed records in claims systems, following legal guidelines and service levels, identifying issues, escalating complex cases, and helping to improve

Qualifications

• End-to-end claims processing and accurate adjudication.
• Strong customer service and de-escalation skills.
• Multilingual communication a strong plus.
• Knowledge of GAP and automotive protection products.
• Understanding of consumer contracts and regulatory requirements.

Responsibilities

• Manage GAP claims from receipt to resolution.
• Verify coverage and review documentation for adjudication.
• Maintain detailed records in claims systems.
• Communicate updates to customers, dealers, lenders, and insurers.
• Escalate complex cases and contribute to process improvements.

Skills

Claims management

Customer service

Multilingual communication

Insurance knowledge (GAP)

Regulatory understanding

Data entry / CRM systems

Education

High school diploma

Associate or bachelor's degree in business/finance

Tools

Claims management system

CRM systems

Job description

Dealer Loyalty Protection is seeking a GAP Claims Administrator for a full-time, on-site role in New Jersey. You will manage GAP claims from receipt to resolution, verify coverage, review documentation, and ensure accurate adjudication while communicating with customers, dealers, lenders, and insurers.

Daily tasks include data entry, keeping detailed records in claims systems, following legal guidelines and service levels, identifying issues, escalating complex cases, and helping to improve