GAP Claims Adjuster

Dealer Loyalty Protection; Mahwah (NJ); On-site; USD 29,000 - 32,000; Full time

Job summary

Dealer Loyalty Protection is seeking a GAP Claims Administrator for a full-time, on-site role in New Jersey. You will manage GAP claims from receipt to resolution, verify coverage, review documentation, and ensure accurate adjudication while communicating with customers, dealers, lenders, and insurers.

Daily tasks include data entry, keeping detailed records in claims systems, following legal guidelines and service levels, identifying issues, escalating complex cases, and helping to improve

Qualifications

• End-to-end claims processing and accurate adjudication.
• Strong customer service and de-escalation skills.
• Multilingual communication a strong plus.
• Knowledge of GAP and automotive protection products.
• Understanding of consumer contracts and regulatory requirements.

Responsibilities

• Manage GAP claims from receipt to resolution.
• Verify coverage and review documentation for adjudication.
• Maintain detailed records in claims systems.
• Communicate updates to customers, dealers, lenders, and insurers.
• Escalate complex cases and contribute to process improvements.

Skills

Claims management

Customer service

Multilingual communication

Insurance knowledge (GAP)

Regulatory understanding

Data entry / CRM systems

Education

High school diploma

Associate or bachelor's degree in business/finance

Tools

Claims management system

CRM systems

Job description

Company Description

Dealer Loyalty Protection is a nationwide provider of aftermarket protection products for automotive agents, dealers, and consumers across the United States. The company is built on hard work, dedication, and industry experience, delivering a customer experience designed to stand out. Dealer Loyalty Protection is known for superior claims administration and comprehensive coverage options that support long-term partner relationships. Its leadership team brings over 50 years of experience at all levels of the automotive protection industry. As consumers themselves, they prioritize customer satisfaction as a core driver of the company's success.

Role Description

The GAP Claims Administrator is a full-time, on-site role. This position is responsible for managing GAP (Guaranteed Asset Protection) claims from initial receipt through resolution, including verifying coverage, reviewing documentation, and ensuring accurate claim adjudication. The GAP Claims Administrator will communicate with customers, dealers, agents, lenders, and insurers to gather information, provide updates, and deliver clear explanations of claim decisions. Daily tasks include data entry, maintaining detailed records and notes in claims systems, following established processes and legal guidelines, and meeting service-level standards. The role also involves identifying potential issues, escalating complex cases as needed, and contributing to continuous improvement of claims procedures and customer experience.

Qualifications

• Claims Management and Claims Handling skills, including end-to-end processing, documentation review, and accurate adjudication.
• Strong Customer Service skills, with the ability to answer customer and lienholder calls professionally, communicate clearly, manage expectations, and resolve issues with patience and professionalism. Must be comfortable de-escalating difficult conversations, listening carefully to concerns, and providing helpful, respectful solutions while maintaining a positive customer experience.
• Multilingual communication skills are a strong plus, especially the ability to communicate effectively with customers, dealerships, and industry partners in more than one language.
• Insurance knowledge related to GAP and automotive protection products, with the ability to interpret coverage terms and policy provisions.
• Understanding of Law as it pertains to consumer contracts, finance agreements, and regulatory requirements impacting claims.
• Attention to detail and solid organizational skills, with proficiency in using claims management or CRM systems.
• Ability to work on-site NJ, and collaborate effectively with internal teams and external partners.
• Prior experience in automotive finance, warranty, GAP, or insurance claims is preferred.
• High school diploma or equivalent required; an associate or bachelor's degree in business, finance, or a related field is a plus.

Pay: $21.00-$23.00 per hour

Schedule: Monday-Friday, 9:00 AM-5:30 PM