GAP Claims Specialist Total Care Auto

Lhmford; Draper (UT); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Total Care Auto Gap Claims Specialist role supported by Lhmford requires meticulous claims processing for Gap, Theft, and LWT claims in line with policies. You will also manage recovery workflows, explain contract terms to customers, and document communications.

We value independence and teamwork, strong attention to detail, and clear written and verbal communication to ensure accurate, timely service for clients and colleagues in a fast-paced environment.

Qualifications

• Previous claims experience is helpful.
• Basic math skills are required.
• Clear written and verbal communication are needed.
• Strong attention to detail is essential.
• Ability to work independently and with a team to meet deadlines.

Responsibilities

• Process Gap, Theft (VTR/VTA) and Lease Wear & Tear (LWT) Claims per policies and procedures.
• Manage the Recovery Process to ensure proper payments by insurers.
• Communicate policy requirements and explain the process to customers.
• Log all customer communications and maintain accurate records.
• Perform other projects and tasks as requested by management.

Skills

Claims experience

Math skills

Written & verbal communication

Attention to detail

Teamwork and independence

Job description

Total Care Auto Gap Claims Specialist:

Primary Responsibilities:

• Provide claims support to customers.


• Be a teacher to support the efforts of other employees to be successful.


• Seek ways to provide superior support to customers and team members.

Reports to: Claims Manager Life & Casualty

Primary Duties:

• Process Gap, Theft (VTR/VTA) and Lease Wear & Tear (LWT) Claims in a timely manner per policies and procedures.


• Works the Recovery Process to ensure that insurance companies are paying correctly.


• Communicate policy requirements and explain the process per the contract with the customer.


• Log all customer communications.


• Perform other projects and tasks requested.


• Operate with integrity.


• Demand the highest ethical standards from self and others.


• Maintain ability to handle job stress and effective interaction with others in the workplace.


• Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe work environment.


• Communicate and resolve customer complaints to appropriate management.


• Perform all other job duties as requested by management.

Job Qualifications:

• Previous claims experience helpful.


• Basic math skills.


• Basic communication skills need both written and verbal.


• Strong attention to detail.


• Ability to work independently and with a team to meet deadlines and accomplish goals.

Physical Requirements:

• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers and move about facilities.


• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.