Field Service Technician: Remote & On-Site Electronics

Arrow International Inc; Columbus (OH); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Arrow International Inc. is seeking a field IT support professional to diagnose software and hardware issues, perform on-site installations, and provide remote assistance. The role requires frequent travel, up to 75%, with weekend work and overtime as needed.

The candidate will train distributors and customers on Arrow equipment and log all service activities in Salesforce. Ideal candidates have an associate degree in computer technologies or equivalent experience, plus 3+ years in electronic/PC

Qualifications

• Associate degree in Computer Technologies or applicable experience
• Minimum 3 years training or commensurate experience in electronic and PC technologies
• Support knowledge of SQL, Windows Active Directory, Networking, Windows and Windows Server
• Strong analytical skills
• Ability to read schematics and technical manuals
• PC, mechanical and electrical aptitude
• Excellent written and verbal communication skills
• Strong customer relations and phone skills
• Must be self-motivated to work independently without direct supervision
• Effective planning and organizational skills to efficiently manage time and call load
• Competency in various software applications including MSOffice
• Experience with Proprietary software a plus
• PC applications support experience

Responsibilities

• Diagnose software and hardware problems effectively and provide solutions
• Log service calls in Salesforce and record pertinent information
• Provide remote phone support when not traveling
• Escalate tier 2/3 issues to the support specialist
• Escalate issues to management promptly
• Travel up to 75% for on-site installations and support
• Assist customers with configuration and programming of Arrow equipment
• Train distributors and customers on Arrow equipment
• Exceed customer satisfaction objectives as outlined by Arrow management
• Recommend and execute appropriate solutions in a timely manner
• Follow up with customers as needed
• Possess ability to work from home with access to high-speed internet
• Other duties as assigned by management

Skills

SQL

Active Directory

Networking

Windows Server

Education

Associate degree in Computer Technologies

Tools

MS Office

Job description

Arrow International Inc. is seeking a field IT support professional to diagnose software and hardware issues, perform on-site installations, and provide remote assistance. The role requires frequent travel, up to 75%, with weekend work and overtime as needed.

The candidate will train distributors and customers on Arrow equipment and log all service activities in Salesforce. Ideal candidates have an associate degree in computer technologies or equivalent experience, plus 3+ years in electronic/PC