Gaming Surveillance & Guest Experience Lead

Bally’s Corporation; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Daily Parking

Job summary

Bally’s Corporation in Chicago seeks a surveillance-focused team member to uphold our Born to Entertain philosophy by creating a fun and safe guest experience.

The role emphasizes monitoring table games, electronic gaming devices, and security-sensitive areas, ensuring integrity of operations and compliance with Illinois Gaming Board regulations. The position also supports loss prevention and collaborates with Surveillance and guest services.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be a high school graduate or equivalent.
• Must have above-average math skills.
• Must have strong organizational and decision-making abilities.
• Must have excellent customer and employee relations skills.
• Must have excellent written and verbal communication skills.
• Must be able to work flexible shifts, including weeknights, weekends, and holiday.

Responsibilities

• Foster Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
• Promote Bally’s customer-centric culture of superior guest service and building long-lasting guest relationships.
• Monitor Table Games and Electronic Gaming Device activity, Armored Car pick-up, and areas where Chips and Vouchers are issued and redeemed.
• Report irregularities to Surveillance leadership and Illinois Gaming Board, safeguard assets.
• Protect the overall integrity of gaming at the casino.

Skills

Customer service

Communication skills

Decision making

Organizational skills

Math skills

Education

High School Diploma

Job description

Bally’s Corporation in Chicago seeks a surveillance-focused team member to uphold our Born to Entertain philosophy by creating a fun and safe guest experience.

The role emphasizes monitoring table games, electronic gaming devices, and security-sensitive areas, ensuring integrity of operations and compliance with Illinois Gaming Board regulations. The position also supports loss prevention and collaborates with Surveillance and guest services.