Casino Surveillance & Operations Analyst

Bally's Interactive; Rock Island (IL); On-site; USD 19,000 - 26,000; Full time

Job summary

Bally's Interactive in the Quad Cities area is seeking a Surveillance professional to uphold casino operations and guest service standards. You will monitor table games, electronic gaming devices, and cash handling activities while reporting irregularities to the Surveillance Supervisor and/or Director of Surveillance.

This role requires knowledge of promotions, events, and internal controls. You will ensure compliance with all regulatory, departmental, and company policies and procedures, and

Responsibilities

• Develops and maintains a Service Culture that ensures the delivery of superior internal and external guest service by all members.
• Monitors table games and electronic gaming device activities.
• Monitors cashiers cage and count room activities.
• Monitors all non-gaming procedures
• Knowledge of the overall casino operations.
• Responsible to report any irregularities to the Surveillance Supervisor and/or Director of Surveillance.
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion program as described in Section G of Bally's Quad Cities Casino and Hotel internal controls.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Job description

Bally's Interactive in the Quad Cities area is seeking a Surveillance professional to uphold casino operations and guest service standards. You will monitor table games, electronic gaming devices, and cash handling activities while reporting irregularities to the Surveillance Supervisor and/or Director of Surveillance.

This role requires knowledge of promotions, events, and internal controls. You will ensure compliance with all regulatory, departmental, and company policies and procedures, and