Gaming Shift Supervisor

Southland Casino Hotel; West Memphis (AR); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

Job summary

Southland Casino Hotel in West Memphis, Arkansas, is seeking a Gaming Shift Supervisor to oversee the gaming department and staff, ensuring top-tier guest service and adherence to procedures. The role includes acting as manager on duty for the video lottery facility.

Qualified candidates typically have an Associate degree, six months of gaming experience, and comfort with Word, Excel, and Outlook. Willingness to obtain an Arkansas Gaming License is required.

Qualifications

• Associate degree or equivalent experience.
• Eligibility to obtain an Arkansas State Gaming License.
• Minimum six months of gaming experience.
• Strong computer skills: Word, Excel, and Outlook.

Responsibilities

• Ensure adequate staffing by monitoring guest volume and wait times.
• Supervise team members, hire, train, develop, and conduct performance reviews.
• Oversee jackpot payouts in compliance with state and company regulations.

Skills

Gaming experience

Staff supervision

Customer service

Scheduling

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The opportunity

Delaware North Gaming is hiring afull-timeGaming Shift Supervisor to join our team at Southland Casino in West Memphis, Arkansas. In this thrilling location and endless opportunities to provide exceptional guest experience, you will never have a dull day on the job. As a Gaming Shift Supervisor, you will be overseeing the gaming department operations and team members, ensuring superior guest service is being provided, and rules and procedures are followed. You will also be acting as the manager on duty for the overall operation of the video lottery gaming facility.

Pay

$25.00 – $30.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Ensure adequate staffing by monitoring guest volume and wait times
• Conduct team member hiring, training, development, performance reviews, and corrective counseling
• Supervise authorization for jackpot payouts in compliance with state and company regulations, policies, and procedures, and investigate and resolve guest issues
• Supervise work through planning and scheduling of work assignments and performance development
• Work closely with all departments to ensure that the operation is running efficiently and effectively

More about you

• Associate degree
• Ability to obtain a Arkansas State Gaming License
• Minimum six months’ gaming experience
• Intermediate computer skills including Microsoft Word, Excel, and Outlook
• Capacity to work weekends, holidays, and swing shifts

Shift details

• Days
• Evenings
• Split shift
• Holidays
• M-F
• Weekends
• 8hr shift
• OT as needed
• monday
• Weekdays as needed

Source: Hospitality Online