Slot Technician Supervisor

Southland Casino Hotel; West Memphis (AR); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Southland Casino Hotel in West Memphis, Arkansas, is seeking a full-time Slot Technician Supervisor. In this role, you will lead a team, ensuring the proper maintenance and repair of gaming machines while complying with gaming regulations.

The ideal candidate has a minimum of 3 years experience, solid knowledge of slot machine electronics, and excellent customer service skills. A competitive pay rate and comprehensive benefits are included.

Qualifications

• Minimum of 3 years of related experience, with previous supervisory experience preferred.
• Must meet all licensing requirements for gaming operations.
• Skills in gaming device diagnostics and troubleshooting, training, organization, reporting, and analysis.

Responsibilities

• Manage the working schedule, training, and task assignment of team members.
• Oversee and perform repair and preventative maintenance of slot machines.
• Ensure adherence to federal, state, and internal gaming regulations.

Skills

Slot machine electronics knowledge

Gaming device diagnostics and troubleshooting

Customer service skills

Communication skills

Job description

The opportunity

Delaware North Gaming is searching for a full-time Slot Technician Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Slot Technician Supervisor, you will be responsible for technical leadership of the team, overseeing the daily machine operations, maintenance, repair, and compliance.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Pay

$24.00 – $30.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Manage the working schedule, training, and task assignment of team members, supervising quality and performance
• Oversee and perform repair and preventative maintenance of slot machines and online systems, and collaborate with Bench Technicians to optimize repair processes
• Handle initial setup, checkout, configuration, and paperwork of new gaming devices
• Assist with troubleshooting issues and promote positive guest relations
• Ensure adherence to federal, state, and internal gaming regulations, policies, and procedures
• Operate a motor vehicle when necessary

More about you

• Minimum of 3 years of related experience, with previous supervisory experience preferred
• Must meet all licensing requirements for gaming operations
• Strong knowledge of slot machine electronics, mechanisms, and systems
• Skills in gaming device diagnostics and troubleshooting, training, organization, reporting, analyzing, customer service, and communication
• Hold and maintain a valid driver’s license, pass a motor vehicle record check, and drug test
• Operate a motor vehicle when necessary
• No college degree required

Physical requirements

• Frequent reaching, grabbing, and bending
• Ability to stand and walk for extended periods of time

Shift details

• Days
• Evenings
• Overnight
• Holidays
• Weekends
• 8 hour shift
• OT as needed