Slot Technician Supervisor, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

Job summary

Delaware North Gaming seeks a full-time Slot Technician Supervisor for Southland Casino in West Memphis, Arkansas. You will lead a team, oversee daily slot machine operations, perform maintenance and repair, and ensure regulatory compliance.

You'll manage schedules, coordinate with Bench Technicians, and handle device setup and paperwork. Requirements include 3+ years of related experience with supervisory preferred, a valid driver's license, and licensing for gaming operations.

Qualifications

• 3+ years of related experience; supervisory experience preferred
• Must meet licensing requirements for gaming operations
• Hold a valid driver’s license and pass a motor vehicle record check and drug test

Responsibilities

• Manage the working schedule, training, and task assignment of team members, supervising quality and performance
• Oversee and perform repair and preventative maintenance of slot machines and online systems, and collaborate with Bench Technicians to optimize repair processes
• Handle initial setup, checkout, configuration, and paperwork of new gaming devices
• Assist with troubleshooting issues and promote positive guest relations
• Ensure adherence to federal, state, and internal gaming regulations, policies, and procedures
• Operate a motor vehicle when necessary

Skills

Slot machine electronics knowledge

Diagnostics and troubleshooting

Leadership / supervisory

Customer service

Communication

Training and organization

Tools

Slot machines

Gaming systems

Job description

The opportunity

Delaware North Gaming is searching for a full-time Slot Technician Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Slot Technician Supervisor, you will be responsible for technical leadership of the team, overseeing the daily machine operations, maintenance, repair, and compliance.

Pay

$24.00 - $30.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay


• Training and development opportunities


• Employee discounts


• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Manage the working schedule, training, and task assignment of team members, supervising quality and performance


• Oversee and perform repair and preventative maintenance of slot machines and online systems, and collaborate with Bench Technicians to optimize repair processes


• Handle initial setup, checkout, configuration, and paperwork of new gaming devices


• Assist with troubleshooting issues and promote positive guest relations


• Ensure adherence to federal, state, and internal gaming regulations, policies, and procedures


• Operate a motor vehicle when necessary

More about you

• Minimum of 3 years of related experience, with previous supervisory experience preferred


• Must meet all licensing requirements for gaming operations


• Strong knowledge of slot machine electronics, mechanisms, and systems


• Skills in gaming device diagnostics and troubleshooting, training, organization, reporting, analyzing, customer service, and communication


• Hold and maintain a valid driver’s license, pass a motor vehicle record check, and drug test


• Operate a motor vehicle when necessary


• No college degree required

Physical requirements

• Frequent reaching, grabbing, and bending


• Ability to stand and walk for extended periods of time

Shift details

Days
Evenings
Overnight
Holidays
Weekends
8hr shift
OT as needed

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team - you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.