Gaming Shift Supervisor, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Training & development

Employee discounts

Flexible schedules

Health insurance

401(k) with company match

Paid vacation days and holidays

Parental bonding leave

Employee assistance program

Tuition reimbursement

Job summary

Delaware North Gaming in West Memphis, Arkansas is seeking a full-time Gaming Shift Supervisor to oversee the gaming department, ensure guest service excellence, and enforce company policies. You will supervise staff, manage scheduling, and act as manager on duty for the video lottery facility.

The role requires an associate degree, exposure to gaming regulations, and at least six months of gaming experience; you should be proficient with Word, Excel, and Outlook, and able to obtain an Arkansas

Qualifications

• Associate degree required.
• At least six months’ gaming experience.
• Ability to obtain an Arkansas State Gaming License.

Responsibilities

• Oversee gaming department operations.
• Supervise staff, training, and performance reviews.
• Schedule staff and plan workforce needs.
• Authorize jackpot payouts per regulations and investigate guest issues.
• Coordinate with other departments to ensure smooth operation.

Skills

Staff management

Scheduling

Guest service

Education

Associate degree

Tools

Microsoft Word

Excel

Outlook

Job description

The opportunity

Delaware North Gaming is hiring a full-time Gaming Shift Supervisor to join our team at Southland Casino in West Memphis, Arkansas. In this thrilling location and endless opportunities to provide exceptional guest experience, you will never have a dull day on the job. As a Gaming Shift Supervisor, you will be overseeing the gaming department operations and team members, ensuring superior guest service is being provided, and rules and procedures are followed. You will also be acting as the manager on duty for the overall operation of the video lottery gaming facility.

Pay

$25.00 - $30.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Ensure adequate staffing by monitoring guest volume and wait times
• Conduct team member hiring, training, development, performance reviews, and corrective counseling
• Supervise authorization for jackpot payouts in compliance with state and company regulations, policies, and procedures, and investigate and resolve guest issues
• Supervise work through planning and scheduling of work assignments and performance development
• Work closely with all departments to ensure that the operation is running efficiently and effectively

More about you

• Associate degree
• Ability to obtain a Arkansas State Gaming License
• Minimum six months’ gaming experience
• Intermediate computer skills including Microsoft Word, Excel, and Outlook
• Capacity to work weekends, holidays, and swing shifts

Shift details

Days
Evenings
Split shift
Holidays
M-F
Weekends
8hr shift
OT as needed
monday
Weekdays as needed

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.