Gaming Operations Shift Manager

Churchill Downs Incorporated; Richmond (VA); On-site; USD 50,000 - 61,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Gaming Operations Team Member for Colonial Downs Group in Virginia. The role involves assisting with day-to-day gaming operations, staff scheduling, and ensuring compliance with Virginia Racing Commission rules to drive profitability of the property.

Candidates should have supervisory experience, strong guest service, and precise money handling skills. The position offers a $55,000 annual salary in a fast-paced environment with potential evenings,

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in a supervisory role in a high-volume environment.
• Must obtain and maintain a valid racing license.

Responsibilities

• Assist in hiring, training, and development of gaming operations staff.
• Plan workloads, assign staff, and evaluate performance.
• Maintain department standards and payroll processes.
• Ensure correct jackpot handling and compliance with internal controls.
• Ensure machines are functioning and staff adheres to regulations.
• Coordinate with department managers and document reports.

Skills

Verbal and written communication

Guest service

Conflict resolution

Money handling

Stress management

Gaming regulations knowledge

Education

High school diploma or equivalent

Job description

Churchill Downs Incorporated is seeking a Gaming Operations Team Member for Colonial Downs Group in Virginia. The role involves assisting with day-to-day gaming operations, staff scheduling, and ensuring compliance with Virginia Racing Commission rules to drive profitability of the property.

Candidates should have supervisory experience, strong guest service, and precise money handling skills. The position offers a $55,000 annual salary in a fast-paced environment with potential evenings,