Guest-Focused Casino Security Officer

Churchill Downs Incorporated; Virginia (MN); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Churchill Downs Incorporated seeks a Security Officer for Colonial Downs across Virginia. You will provide a high level of guest service and maintain safety for guests, team members, and vendors, while responding to security incidents and enforcing house rules.

The role requires observing patrons participating in gambling activities, documenting incidents, and maintaining professionalism and integrity while representing the Company in all guest interactions. Compensation: $17 per hour.

Qualifications

• Minimum of one year of experience in customer service, security, or related fields.
• Basic computer skills; knowledge of Word.
• Must obtain valid racing license, where applicable.

Responsibilities

• Provide a high level of guest service to all guests, team members and vendors.
• Ensure the safety of all guests and Team Members of the property.
• Record investigation and incident reports in a timely manner.
• Assist with the transfer of money throughout the property.
• Patrol property during shift to ensure safety.
• Maintain property rules, policies and regulations set by the Company and the Virginia Racing Commission (VRC).
• Stands posts in various locations for extended times as assigned.
• Diffuses potential problems and assists team members and guests in emergencies.

Skills

Communication skills

Customer service

Conflict resolution

Calm under pressure

Teamwork

Education

Pursuing degree in law enforcement

Job description

Churchill Downs Incorporated seeks a Security Officer for Colonial Downs across Virginia. You will provide a high level of guest service and maintain safety for guests, team members, and vendors, while responding to security incidents and enforcing house rules.

The role requires observing patrons participating in gambling activities, documenting incidents, and maintaining professionalism and integrity while representing the Company in all guest interactions. Compensation: $17 per hour.