Guest Loyalty & Cashier Specialist

Churchill Downs Incorporated; Richmond (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Churchill Downs Incorporated's Colonial Downs Group in Virginia is seeking a diligent Players Services Representative to handle cash transactions, jackpots, and guest data entry for the Players Card program. The role requires balancing funds, monitoring for fraud, and ensuring compliance with gaming regulations.

You will support guest loyalty programs and provide accurate transactional services in a fast-paced environment, including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months cash handling experience preferred.
• Must obtain and maintain Virginia Racing Commission License.

Responsibilities

• Verify money, coins, and checks; process cash transactions.
• Handle jackpots, cash checks, and redeem vouchers for cash.
• Perform data entry for Players Club memberships and maintain accurate records.
• Balance funds and prepare reconciliation reports; monitor for fraud and counterfeit currency.
• Provide guest services and support loyalty programs; ensure compliance with regulations.

Skills

Verbal & written communication

MS Office

Professional demeanor

Cash handling

Gaming compliance

Education

High school diploma or equivalent

Virginia Racing Commission License (or ability to obtain)

Tools

MS Office

Player tracking system software

Job description

Churchill Downs Incorporated's Colonial Downs Group in Virginia is seeking a diligent Players Services Representative to handle cash transactions, jackpots, and guest data entry for the Players Card program. The role requires balancing funds, monitoring for fraud, and ensuring compliance with gaming regulations.

You will support guest loyalty programs and provide accurate transactional services in a fast-paced environment, including nights, weekends, and holidays as needed.