Gaming Floor Attendant: Payouts, Service & Machine Care

Churchill Downs Incorporated; Richmond (VA); On-site; USD 13,000 - 18,000; Full time

Job summary

Churchill Downs Incorporated’s Colonial Downs Group is hiring a Team Member to service guests, handle hand-pay jackpots, and perform minor repairs on HHR machines in Virginia. You will manage paperwork, ensure accurate data entry, and uphold regulatory compliance.

Role requires standing for long periods, ability to lift up to 50 pounds, and flexibility for nights/weekends. Competitive hourly rate plus tips and a team-focused, inclusive environment.

Qualifications

• High School Diploma or equivalent required.
• Six months experience in a related field preferred.
• Must obtain and maintain a valid racing license.
• Other combinations of education and experience may be considered.

Responsibilities

• Process jackpot slips and tax documents accurately and timely.
• Maintain electronic components, systems, and peripherals of HHR machines; perform preventative maintenance.
• Maintain confidentiality of privileged information per company policy and state regulations.
• Know all HHR machines on the gaming floor and determine proper payouts.
• Ensure devices are operating properly and escalate issues to technical/supervisory staff.
• Promote player card usage on the gaming floor and maintain paper levels in terminals.
• Read game history and pay tables to assist in payouts.

Skills

Verbal & written communication

Guest service

Gaming operations knowledge

Education

High School Diploma or equivalent

Racing license

Job description

Churchill Downs Incorporated’s Colonial Downs Group is hiring a Team Member to service guests, handle hand-pay jackpots, and perform minor repairs on HHR machines in Virginia. You will manage paperwork, ensure accurate data entry, and uphold regulatory compliance.

Role requires standing for long periods, ability to lift up to 50 pounds, and flexibility for nights/weekends. Competitive hourly rate plus tips and a team-focused, inclusive environment.