Food & Beverage Supervisor — Guest Experience Lead

Churchill Downs Incorporated; Richmond (VA); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Food & Beverage Supervisor to oversee day-to-day operations across its Colonial Downs Group venues in Virginia. You will train staff, coordinate with managers on schedules and inventory, and ensure guest service standards are met while managing service levels during peak periods.

This role demands leadership, strong communication, and the ability to work long hours, including nights and weekends, in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent.
• Three to five years of progressive experience in a food and beverage environment preferred.
• Must obtain and maintain Serv-Safe certification.
• Must obtain and maintain a valid racing license.

Responsibilities

• Provides guest service training and departmental orientation for new Team Members.
• Works with manager to provide on-going training for all Team Members.
• Monitors the day-to-day activities of the department(s) as subject to established company policies.
• Reviews the work activities of subordinate Team Members to ensure that work is being performed within the standards established by management.
• Assists manager in reviewing activities in all reporting areas to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Coordinates with other food & beverage supervisors and food & beverage managers on work schedules, ordering of food, and par levels.
• Delegates duties and responsibilities to food & beverage personnel based on operational needs to ensure adequate coverage.
• Oversees side work responsibilities and opening and closing duties.
• Ensure that the dining room is set up and ready for service.
• Assists with set-up and breakdown for private events.
• Acts as a liaison with external agencies and/or company leadership as needed or requested.
• Performs other related duties as assigned

Skills

Leadership

Communication

Guest service

Money handling

Stress management

Digital literacy

Education

High school diploma

Serv-Safe certification

Racing license

Job description

Churchill Downs Incorporated is seeking a Food & Beverage Supervisor to oversee day-to-day operations across its Colonial Downs Group venues in Virginia. You will train staff, coordinate with managers on schedules and inventory, and ensure guest service standards are met while managing service levels during peak periods.

This role demands leadership, strong communication, and the ability to work long hours, including nights and weekends, in a fast-paced hospitality environment.