Gaming Operations Lead - Guest Experience & Compliance

Churchill Downs Incorporated; Richmond (VA); On-site; USD 50,000 - 61,000; Full time

Job summary

Churchill Downs Incorporated, owner of Colonial Downs Group, seeks a Gaming Operations Supervisor to support daily casino gaming activities in Virginia. You will hire, train, schedule, and evaluate staff, ensure regulatory compliance, and maintain payroll records while delivering exceptional guest service.

The role emphasizes knowledge of Virginia gaming rules, jackpot procedures, and staff leadership amid a fast-paced environment. CDI fosters diversity and teamwork across venues.

Qualifications

• Two years or more in a supervisory position in a high-volume environment.
• Must obtain and maintain a valid racing license.
• Knowledge of gaming regulations and Virginia Racing Commission rules.
• Ability to stand/walk for long periods and manage multiple tasks.

Responsibilities

• Assists in hiring, training, development, and management of gaming operations staff.
• Plans workloads and staff assignments; trains, motivates, and evaluates staff.
• Maintains department standards, guidelines, and payroll processes.
• Ensures accurate jackpot transactions and compliance with controls.
• Monitors HHR machines and ensures availability for guests.
• Communicates with other managers to address issues and guest needs.
• Completes reports and tasks delegated by the Gaming Operations Manager.

Skills

Verbal communication

Written communication

Guest service

Interpersonal skills

Conflict resolution

Money handling

Regulatory knowledge

Education

High school diploma or equivalent

Job description

Churchill Downs Incorporated, owner of Colonial Downs Group, seeks a Gaming Operations Supervisor to support daily casino gaming activities in Virginia. You will hire, train, schedule, and evaluate staff, ensure regulatory compliance, and maintain payroll records while delivering exceptional guest service.

The role emphasizes knowledge of Virginia gaming rules, jackpot procedures, and staff leadership amid a fast-paced environment. CDI fosters diversity and teamwork across venues.