Casino Security & Guest Services Officer

Churchill Downs Incorporated; Richmond (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Churchill Downs Incorporated operates Colonial Downs Group in Virginia and seeks a Security Officer to deliver exceptional guest service, ensure safety, and uphold house rules across the property. You will monitor activity, respond to incidents, and maintain a professional presence for guests and team members.

Responsibilities include incident reporting, access control, crowd management, and cooperation with supervisors while staying compliant with VRC rules.

Qualifications

• Must be eighteen years of age or older and able to pass background checks.
• English communication skills required in speaking and writing.
• At least 1 year in customer service, security, or related field.
• Basic computer skills including Word.
• Possess a valid racing license, where applicable.
• Possess a valid driver's license with at least 3 years experience.

Responsibilities

• Provide a high level of guest service to guests, team members, and vendors.
• Ensure safety of all guests and team members on the property.
• Record investigation and incident reports promptly.
• Assist with transfer of money throughout the property.
• Patrol property during shift to ensure safety.
• Enforce property rules and Virginia Racing Commission regulations.
• Stand posts in various locations for extended times.
• Diffuse potential problems and assist in emergencies.
• Control access to the property and restricted areas.
• Respond to calls for assistance immediately.
• Maintain radio contact with base during shifts.
• Check identification for gaming floor admittance and greet guests professionally.
• Maintain crowd control and report procedural violations.
• Report to supervisor on day-to-day activities.
• Attend meetings and training sessions.
• Perform other duties as assigned.

Skills

English fluency

Customer service

Conflict resolution

Teamwork

Calm under pressure

Night/weekend/holiday availability

Education

Experience in security or related field

Valid racing license, where applicable

Driver's license with 3 years driving experience

Tools

Microsoft Word

Job description

Churchill Downs Incorporated operates Colonial Downs Group in Virginia and seeks a Security Officer to deliver exceptional guest service, ensure safety, and uphold house rules across the property. You will monitor activity, respond to incidents, and maintain a professional presence for guests and team members.

Responsibilities include incident reporting, access control, crowd management, and cooperation with supervisors while staying compliant with VRC rules.