Gaming Operations & Deployment Specialist

AGS LLC; Las Vegas (NV); On-site; USD 80,000 - 120,000; Full time

Job summary

AGS LLC seeks a detail-oriented Technical Operations Specialist to support our online gaming operations. The role blends customer support with engineering operations, focusing on deployment, environment configuration, and Level 1 operational support.

You will coordinate with DevOps, Engineering, operators, and account teams to ensure timely game releases and accurate deployment data across environments. Excellent English communication and a strong ownership mindset are essential.

Qualifications

• Experience with configuration-based systems across complex environments.
• Background in iGaming technical support or related fields.
• Familiarity with Jira and Confluence for issue tracking and docs.
• Ability to read and understand SQL queries.

Responsibilities

• Configure and deploy games across multiple environments.
• Manage game setup parameters in internal back-office systems.
• Deploy new game and engine client versions.
• Test games rigorously before deployment.
• Coordinate release schedules with internal and external stakeholders.
• Serve as the primary Level 1 support contact and triage requests.

Skills

Configuration management

iGaming support

English communication

Multi deployment

Cross-functional work

API integrations

Problem solving

Organizational skills

Analytical thinking

Tools

Jira

Confluence

Job description

AGS LLC seeks a detail-oriented Technical Operations Specialist to support our online gaming operations. The role blends customer support with engineering operations, focusing on deployment, environment configuration, and Level 1 operational support.

You will coordinate with DevOps, Engineering, operators, and account teams to ensure timely game releases and accurate deployment data across environments. Excellent English communication and a strong ownership mindset are essential.