Technical Operations Specilaist

PlayAGS, Inc.; Duluth (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

PlayAGS, Inc. seeks a Technical Operations Specialist to support online operations, focusing on game deployment, configuration across environments, and Level 1 operational support.

The role requires coordination with DevOps, Engineering, and account managers to manage release roadmaps and ensure accurate deployment details. The ideal candidate will have strong configuration skills, iGaming support experience, Jira/Confluence expertise, basic SQL, and excellent English communication.

Qualifications

• Strong configuration based systems knowledge.
• Experience in supporting iGaming operations.
• Familiarity with Jira and Confluence for tickets and docs.
• Experience with instant messaging and email support workflows.
• Basic SQL knowledge to read queries.
• Excellent written and verbal English communication.
• Ability to manage multiple deployments and priorities.
• Cross-functional collaboration with tech and non-tech stakeholders.
• Understanding of gaming platform integrations and release cycles.
• Familiarity with UAT, staging, production environments.
• Exposure to API-based integrations.
• Ownership mindset and strong organizational skills.
• Analytical thinking and proactive problem solving.
• Clear, confident communication.

Responsibilities

• Configure and deploy games across multiple environments.
• Manage game setup parameters in internal back-office systems.
• Deploy new game and engine client versions.
• Test games prior to deployment.
• Ensure correct environment mapping (endpoints, URLs, IPs).
• Resolve real-time issues during deployment.
• Coordinate release schedules with internal and external teams.
• Collaborate with DevOps and Engineering to track issues.
• Work with account managers on release roadmaps.
• Support operator onboarding and technical setup.
• Serve as point of contact between internal teams, operators and providers.
• Document deployment timelines and requirements in Jira/Confluence.
• Provide Level 1 support and triage via chat, tickets, and email.
• Escalate complex issues to Level 2 promptly.
• Assist with analytics and reporting on game performance.

Skills

Config systems

iGaming support

Jira & Confluence

IM & email support

SQL basics

English comms

Deployment management

Cross-functional

Gaming integrations

UAT environment mgmt

API integrations

Ownership mindset

Organizational skills

Analytical thinking

Problem solving

Clear communication

Tools

Jira

Confluence

Job description

We are seeking a detail-oriented and technically capable Technical Operations Specialist to support our growing online operations. The right candidate will play a dual role supporting both the customer support and engineering operations sides of our interactive gaming products. The primary focus of this role will be game deployment, configuration across multiple environments and also providing broader technical level 1 operational support.

This role sits at the intersection of technical configuration, operational support, operational execution and stakeholder coordination. The ideal candidate will be comfortable working with internal systems, familiar with gaming compliance laws, liaising with operators, in some cases also providers and ensuring smooth and accurate deployment of gaming content.

Responsibilities

Game Deployment & Configuration

• Configure and deploy games across multiple environments
• Manage game setup parameters within internal back-office systems
• Deploy new game and engine client versions
• Performing rigorous testing of games prior to deployment
• Ensure correct environment mapping (endpoints, launch URLs, IP whitelisting where applicable)
• Deal with real time issues
• Coordinate game release schedules with internal teams and external stakeholders
• Work closely with DevOps and Engineering to elevate and track technical issues
• Work closely with account managers on game release roadmaps and new game deployments
• Support operator onboarding and technical setup processes
• Act as a point of contact between internal teams, operators and occasionally third-party providers.
• Communicate clearly regarding deployment timelines, requirements, and issue resolution
• Ensure operator requests are captured accurately in Jira and documented appropriately in Confluence.

Technical Operations Support

• Level 1 Support & Triage – Serve as the primary point of contact for customer and partner inquiries, troubleshooting and resolving issues through the instant messaging system, ticketing system and email.
• Issue Escalation – Accurately categorize, prioritize, and document incoming support requests. Ensure proper escalation paths are followed and escalated complex or unresolved issues to Level 2 support (Manager of Interactive Operations) in a timely manner.
• Analytics & Reporting – Assist with monitoring game performance, tracking support and deployment trends, and compiling data into reports. Flag key findings to both managers for further analysis and action.

Skills and Requirements

• Strong understanding of configuration based systems
• Previous iGaming experience within technical support
• Experience working with Jira and Confluence (or similar ticketing/documentation tools)
• Experience with instant messaging and email-based support workflows.
• Basic SQL knowledge (ability to read queries)
• Excellent written and verbal English communication skills
• Ability to manage multiple deployments and priorities simultaneously
• Comfortable working cross-functionally with technical and non-technical stakeholders.
• Understanding of gaming platform integrations and game release cycles.
• Familiarity with environment management (UAT, staging, production).
• Exposure to API-based integrations. Ability to work effectively under dual reporting structures and balance competing priorities.
• High ownership mindset
• Strong organizational skills
• Analytical thinking
• Proactive problem solving
• Clear and confident communication

Note: All offers ar

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Job Snapshot

Location:

United States

Job Type:

R&D/Game Development

Date Posted:

10/20/2026

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com .