Technical Operations Specilaist

Ags-LL; Duluth (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

AGS is seeking a Technical Operations Specialist to support game deployment and operational workflows across multiple environments. You will configure deployments, manage environment parameters, and work with DevOps and engineering to ensure timely releases.

The role also covers Level 1 support for customers and partners, incident triage, and basic data reporting. Strong English communication and cross-functional collaboration are essential.

Qualifications

• Strong understanding of configuration-based systems.
• Experience in iGaming technical support.
• Familiar with Jira and Confluence for ticketing and documentation.
• Excellent written and verbal English communication.
• Basic SQL knowledge and ability to read queries.
• Ability to manage multiple deployments and priorities.

Responsibilities

• Configure and deploy games across multiple environments and manage setup parameters in back-office systems.
• Deploy new game and engine client versions and test prior to deployment.
• Coordinate release schedules with internal teams and external stakeholders.
• Act as primary Level 1 support for customer and partner inquiries via chat, ticketing and email.
• Escalate complex issues to Level 2 support and assist with analytics and reporting on deployment trends.

Skills

Configuration-based systems

iGaming technical support

Multi-environment deployments

English communication

SQL basics

Cross-functional collaboration

Tools

Jira

Confluence

Job description

We are seeking a detail-oriented and technically capable Technical Operations Specialist to support our growing online operations. The right candidate will play a dual role supporting both the customer support and engineering operations sides of our interactive gaming products. The primary focus of this role will be game deployment, configuration across multiple environments and also providing broader technical level 1 operational support.

This role sits at the intersection of technical configuration, operational support, operational execution and stakeholder coordination. The ideal candidate will be comfortable working with internal systems, familiar with gaming compliance laws, liaising with operators, in some cases also providers and ensuring smooth and accurate deployment of gaming content.

Responsibilities

Game Deployment & Configuration

• Configure and deploy games across multiple environments
• Manage game setup parameters within internal back-office systems
• Deploy new game and engine client versions
• Performing rigorous testing of games prior to deployment
• Ensure correct environment mapping (endpoints, launch URLs, IP whitelisting where applicable)
• Deal with real time issues
• Coordinate game release schedules with internal teams and external stakeholders
• Work closely with DevOps and Engineering to escalatio & track technical issues
• Work closely with account managers on game release roadmaps and new game deployments
• Support operator onboarding and technical setup processes
• Act as a point of contact between internal teams, operators and occasionally third-party providers.
• Communicate clearly regarding deployment timelines, requirements, and issue resolution
• Ensure operator requests are captured accurately in Jira and documented appropriately in Confluence.

Technical Operations Support

• Level 1 Support & Triage – Serve as the primary point of contact for customer and partner inquiries, troubleshooting and resolving issues through the instant messaging system, ticketing system and email.
• Issue Escalation – Accurately categorize, prioritize, and document incoming support requests. Ensure proper escalation paths are followed and elevate complex or unresolved issues to Level 2 support (Manager of Interactive Operations) in a timely manner.
• Analytics & Reporting – Assist with monitoring game performance, tracking support and deployment trends, and compiling data into reports. Flag key findings to both managers for further analysis and action.

Skills and Requirements

• Strong understanding of configuration based systems
• Previous iGaming experience within technical support
• Experience working with Jira and Confluence (or similar ticketing/documentation tools)
• Experience with instant messaging and email-based support workflows.
• Basic SQL knowledge (ability to read queries)
• Excellent written and verbal English communication skills
• Ability to manage multiple deployments and priorities simultaneously
• Comfortable working cross-functionally with technical and non-technical stakeholders.
• Understanding of gaming platform integrations and game release cycles.
• Familiarity with environment management (UAT, staging, production).
• Exposure to API-based integrations. Ability to work effectively under dual reporting structures and balance competing priorities.
• High ownership mindset
• Strong organizational skills
• Analytical thinking
• Proactive problem solving
• Clear and confident communication

Note: All offers ar e contingent upon successful completion of a background check and drug screen

AGS is an equal opportunity employer.

Job Snapshot

Location:

United States

Job Type:

R&D/Game Development

Date Posted:

10/20/2026

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com .