Gaming Operations & Deployment Specialist

AGS - American Gaming Systems; Duluth (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading gaming technology provider is seeking a detail-oriented Technical Operations Specialist in Duluth, Georgia. This role involves configuring and deploying games, providing level 1 support, and coordinating with internal teams and external stakeholders. The ideal candidate has experience in iGaming technical support, excellent communication skills, and the ability to manage multiple projects. Successful candidates must meet compliance regulations and effectively engage with operators throughout the deployment process. Note: offers are contingent on a background check.

Qualifications

• Strong understanding of configuration based systems.
• Previous experience in iGaming technical support.
• Ability to manage multiple deployments and priorities.

Responsibilities

• Configure and deploy games across multiple environments.
• Serve as level 1 support for customer inquiries.
• Assist with monitoring game performance and compiling reports.

Skills

Configuration based systems

iGaming technical support experience

Experience with Jira and Confluence

Instant messaging support workflows

Basic SQL knowledge

Excellent communication skills

Project management skills

Job description

A leading gaming technology provider is seeking a detail-oriented Technical Operations Specialist in Duluth, Georgia. This role involves configuring and deploying games, providing level 1 support, and coordinating with internal teams and external stakeholders. The ideal candidate has experience in iGaming technical support, excellent communication skills, and the ability to manage multiple projects. Successful candidates must meet compliance regulations and effectively engage with operators throughout the deployment process. Note: offers are contingent on a background check.