Gaming Operations & Incident Response Specialist

Evolution Gaming Limited; Atlantic City (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental & Vision Insurance

Life Insurance

Discount Program

Training & Growth Opportunities

Job summary

Evolution Gaming Limited in Atlantic City, USA, is hiring a Service Support Specialist to ensure table uptime and resolve technical issues. You will monitor gaming floor operations, escalate incidents, and support staff in real-time to maintain game integrity and smooth player experiences.

The role requires strong English communication, high computer literacy, and excellent problem-solving skills. It offers full-time on-site work with competitive benefits and ongoing training for career growth.

Qualifications

• Requires secondary (higher, special, etc.) education
• Strong written and oral English required
• Good level of computer literacy
• Strong problem-solving and analytical skills
• Attention to detail with service-oriented mindset
• Ability to work well in a team and make decisions
• Excellent communication and people-management skills

Responsibilities

• Ensure all tables are operational without interruptions
• Guarantee game results are processed according to procedures for integrity
• Escalate incidents to 2nd/3rd line via Jira or SST
• Monitor critical applications and infrastructure components
• Respond to licensees via email or SST and resolve issues when possible
• Identify and escalate repeat incidents and provide coaching to staff

Skills

English communication

Computer literacy

Problem solving

Attention to detail

Service orientation

Teamwork

Decision making

Analytical skills

People management

Communication skills

Education

Secondary education or higher

Tools

Jira

SST

Job description

Evolution Gaming Limited in Atlantic City, USA, is hiring a Service Support Specialist to ensure table uptime and resolve technical issues. You will monitor gaming floor operations, escalate incidents, and support staff in real-time to maintain game integrity and smooth player experiences.

The role requires strong English communication, high computer literacy, and excellent problem-solving skills. It offers full-time on-site work with competitive benefits and ongoing training for career growth.