Technical Operations Specilaist

AGS LLC; Duluth (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

AGS LLC in Georgia seeks a meticulous Technical Operations Specialist to support online operations, focusing on game deployment, environment configuration, and Level 1 operational support for interactive gaming products. You will configure deployments across environments, manage back-office parameters, test releases, and coordinate with DevOps, Engineering and account managers.

Strong communication and cross-functional collaboration are essential.

Qualifications

• Experience in configuration-based systems used for game deployment and operational workflows.
• Prior iGaming or gaming industry support experience preferred.
• Excellent written and verbal English communication skills.
• Ability to coordinate with cross-functional stakeholders across engineering, product and ops.

Responsibilities

• Configure and deploy games across multiple environments.
• Test game releases and ensure correct environment mapping.
• Coordinate release schedules with internal teams and operators.
• Liaise with DevOps and Engineering to track issues.
• Provide Level 1 operational support and triage inquiries.
• Document deployment timelines and issues in Jira/Confluence.

Skills

Configuration-based systems

iGaming support experience

English communication

Stakeholder coordination

Multi-deployment management

Tools

Jira

Confluence

SQL

Job description

Position Title:

Technical Operations Specilaist

Description

Job Overview

We are seeking a detail-oriented and technically capable Technical Operations Specialist to support our growing online operations. The right candidate will play a dual role supporting both the customer support and engineering operations sides of our interactive gaming products. The primary focus of this role will be game deployment, configuration across multiple environments and also providing broader technical level 1 operational support.

This role sits at the intersection of technical configuration, operational support, operational execution and stakeholder coordination. The ideal candidate will be comfortable working with internal systems, familiar with gaming compliance laws, liaising with operators, in some cases also providers and ensuring smooth and accurate deployment of gaming content.

Responsibilities

Game Deployment & Configuration

• Configure and deploy games across multiple environments
• Manage game setup parameters within internal back-office systems
• Deploy new game and engine client versions
• Performing rigorous testing of games prior to deployment
• Ensure correct environment mapping (endpoints, launch URLs, IP whitelisting where applicable)
• Deal with real time issues
• Coordinate game release schedules with internal teams and external stakeholders
• Work closely with DevOps and Engineering to elevate and track technical issues
• Work closely with account managers on game release roadmaps and new game deployments
• Support operator onboarding and technical setup processes
• Act as a point of contact between internal teams, operators and occasionally third-party providers.
• Communicate clearly regarding deployment timelines, requirements, and issue resolution
• Ensure operator requests are captured accurately in Jira and documented appropriately in Confluence.

Technical Operations Support

• Level 1 Support & Triage Serve as the primary point of contact for customer and partner inquiries, troubleshooting and resolving issues through the instant messaging system, ticketing system and email.
• Issue Escalation Accurately categorize, prioritize, and document incoming support requests. Ensure proper escalation paths are followed and elevate complex or unresolved issues to Level 2 support (Manager of Interactive Operations) in a timely manner.
• Analytics & Reporting Assist with monitoring game performance, tracking support and deployment trends, and compiling data into reports. Flag key findings to both managers for further analysis and action.

Skills and Requirements

• Strong understanding of configuration based systems
• Previous iGaming experience within technical support
• Experience working with Jira and Confluence (or similar ticketing/documentation tools)
• Experience with instant messaging and email-based support workflows.
• Basic SQL knowledge (ability to read queries)
• Excellent written and verbal English communication skills
• Ability to manage multiple deployments and priorities simultaneously
• Comfortable working cross-functionally with technical and non-technical stakeholders.
• Understanding of gaming platform integrations and game release cycles.
• Familiarity with environment management (UAT, staging, production).
• Exposure to API-based integrations. Ability to work effectively under dual reporting structures and balance competing priorities.
• High ownership mindset
• Strong organizational skills
• Analytical thinking
• Proactive problem solving
• Clear and confident communication
• Process improvement mindset

Note: All offers are contingent upon successful completion of a background check and drug screen

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

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