Gaming Field Technician — Travel & On‑Call

PlayAGS, Inc.; Reno, Northern (NV, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

AGS is seeking a Field Service Technician to join our team and keep casino gaming equipment running smoothly. You will install, maintain, and troubleshoot devices across our gaming fleet, traveling to different casinos within your territory, and delivering high-quality customer service.

The role requires a high school diploma, a valid driver’s license, basic knowledge of electronics and networking, and a willingness to work flexible hours, including nights, weekends, and holidays, with safety as

Qualifications

• High School diploma or GED required.
• Valid driver’s license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience in electronics/computer networking; gaming experience bonus.
• Basic computer skills and Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Install, upgrade, and service gaming equipment.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports accurately and on time.
• Provide best-in-class customer service to internal and external customers.
• Troubleshoot and resolve service incidents quickly.
• Track parts and inventory to stay on top of your game.
• Participate in weekly on-call rotation.
• Follow safety protocols in high-energy environments.

Skills

Problem solving

Customer service

Flexibility

Safety awareness

Education

High School diploma or GED

Tools

AC/DC electronics

Computer networking

Microsoft Office

Job description

AGS is seeking a Field Service Technician to join our team and keep casino gaming equipment running smoothly. You will install, maintain, and troubleshoot devices across our gaming fleet, traveling to different casinos within your territory, and delivering high-quality customer service.

The role requires a high school diploma, a valid driver’s license, basic knowledge of electronics and networking, and a willingness to work flexible hours, including nights, weekends, and holidays, with safety as